Customer Feedback

Tony Sun – Google review Feb 2021

“Dr Alex Wu is very professional, at no time did I feel uneasy. Very gentle hands with great service”

Krista Newlyn – Google review 2020

“Highly recommend Dr Alex Wu - especially if you are scared or nervous about going to dentists. For the first time in my life I dont feel afraid and look forward to going to a dentist instead of waiting till I'm in agonizing pain that cant be ignored. He is gentle (even with extractions) and keeps you in the loop the whole time and doesn't make you feel bad about your teeth.

Devon Clark – Facebook September 2020

Had my first session with Dr Alex for quite a large filling and oh my god it was over in no time. He eased my anxiety and I felt like I was in good hands. He's reassuring and makes sure he lets you know everything before he does anything!! I've had bad experiences in the past and I can say this was 100% pain free and super fast!! I can say I actually like going to the dentist now and I can't wait to come back and get my smile goals!! Thank you heaps

Shen Nie – Facebook November 2020

Alex is an experienced and patient dentist who can speak both English and Mandarin well. Alex told me each step of the surgery before it starts that made me calm down and feel safe. Moreover, Alex took care of me the recovery after the operation for a few times. Thank you Alex

JJ – Google review 2020

“Had had the best dental experience today.
Dr Allen and his assistant were so gentle and caring. Walked out with a big smile on my face and no longer scared of the dentist. The receptionists were so friendly too!"

Ryan Ganley – Google review 2020

“I went to see Dr Allen at Dentalcare West yesterday to sort out a toothache. I have to say as far as visits to the dentist go, this was up there as one of the best I've had. All of the staff I encountered were attentive and friendly. Dr Allen was concerned, gentle and very informative, and the treatment as virtually pain free. Well done Dentalcare West, what a great team."

Wawa Adhanom – Google Review 2020

“I can't speak highly enough of my experience at this practice! After being told to do my homework by other orthodontists and dentists who couldn't take on my case of a severely impacted canine [adult] that is growing in the wrong direction, I came across DCW on the web and read very good reviews. I went into my consultation so nervous, desperate and defeated but Dr Aaron Lee was so kind,

Erica Cortez – Google Review 2020

“I am very pleased and impressed with the great service we received from the team at Dentalcare West. Thumbs up to Dr Aaron & nurse who did a great job in sorting my mum's tooth with very reasonable price. She now has her big smile on her face! :)"

Ryan Ganley _Google Review 2020

“Very good first experience here, just had a quick and painless tooth extraction done via Dr Aaron, thank you very much! :)"


Simione Faagutu – Google Review 2019

“My experience was beyond my expectations I went to Dr Aaron for my First visit and I would say Dr Aaron is a very Professional Dentist everyone is entitled to their views But I Like the service that Dental Care West offers my First visit was an Consultation and it was Free and I got treated with dignity & Respect at all times when I went in for my first Procedure it was an Excellent experience from that first experience I now use Dental Care West now and I will continue to use their service to the poor raters the 1-4 stars we as Consumers do have Rights so I would suggest to the 1-4 Rating people to talk with the Clinic & their Reception and try and resolve your poor experience by talking with the Dentist's I know they will be Happy to help you with your issue I didn't look at the Reviews before going there I made the correct decision as I was treated well by the Reception staff & Dr Aaron I also had an Hygienist Clean with their Hygienist that was Excellent as well I don't agree that they want money I say they want to help you Keep your teeth for Life it includes caring for your teeth at home as well by Brushing twice daily & Flossing Once a day every day meaning continue to do this always as the Dentist says not Brushing & Flossing everyday will mean if you get Fillings it won't last for as long as 14 years as the Fillings have a minimum of 5 years that it can last for we were told that the Fillings can last for around a maximum of 7 years if you visit Regularly for a Checkup & Hygiene Clean and Brush & Floss at Home the Fillings can last for around 14 years given you visit the Dentist at least twice a year for a Checkup & a Hygiene clean I also like the Fact that they do Accept Finance payments this makes Dental Care more accessible & more affordable I would advise people to don't take the poor ratings from other people for the service it's their opinion & their view I would suggest visit them and find out for yourselves because you may be treated differently by the Dentists, then your view may differ from their views so just ignore their views & go and visit them and see their service for yourselves. Professional & friendly service I will be going back there.

  • beahuds (Finda, September 2015)
  • Dentalcare West is highly recommended - I've been going here since childhood (previously Nelson's dental). Professional, prompt and fair. All the dentists there currently are highly skilled professionals and I would happily see any of them. Up to date with evidence based practice and skills... and their new clinic is bright and modern. The rooms have views of the Waitakere ranges, and the trains - you can watch the trains to help settle any nerves!

    Xxxxx (Finda, September 2015)
  • I took my 6 year old daughter to see Dr James....she was very apprehensive as she needed a root canal. He was very good with her and she got through it no problem ...and even asked to go back to him next time she had to get her teeth done.

    fibronman (Finda, July 2015)
  • Couldn't fault the service that received here at DentalCare West. Friendly and helpful staff across the board. Not my favourite place to visit but they truly made it simple and painless. I will definitely go back without hesitation. If you are nervous about going to the dentist then this place is definitely for you! The staff are patient, respectful and understanding and will put you at ease.

    mel74 (Finda, June 2015)
  • I have had quite a few bad experiences with previous dentists so I am very anxious about any dental work now. The dental team here have been great with this. They have booked me in quickly when I have had very painful problems. The staff are all very friendly.

    Vet_Girl (Finda, June 2015)
  • I have experienced the staff to be very supportive and friendly. A great practice to come to if you have any concerns about getting dental work done.

    mandyknz (Finda, June 2015)

  • Having been with this dental team my entire life to date they have always provided excellent service and kind support for those unable to pay the lump sum on the day. I most highly recommend this clinic for any looking to upgrade from another clinic as the level of skill, kindness and professionalism that is found here is a benefit to all with teeth. =D

    Aeron818 (Finda, March 2015)
  • I have been checked my teeth condition. kind reception when I visited there fist, and giving me a free consultation. Very punctual with appointment time( called my name exactly on the time!) and polite and easy-understand explanation from Dr.James. So I decided to keep having treatment from Dental care west.

    yoneyamail (Finda, March 2015)
  • Plenty of parking, punctual with appointment timing, cost-comparable with others, and they even gave me freebie toothpastes and tooth brushes and provide the days newspaper in the waiting room. More importantly, they seem to know what they are doing!

    adamprtaylor (Finda, March 2015)

  • Dental Care West never fails to impress me with its consistency. The staff are efficient, communicative and friendly and Dr James Philpott has an extremely high standard of work. I particularly appreciate his honesty about the best method of approach! Definitely not your typically scary dentist experience. I wouldn't go anywhere else.

    Laura Thompson (Google, August 2015)
  • I had a bad experience a few yeas back with a Dentist that I had been using for a number of years and it was such a nice surprise to visit Dentalcare West receive such a very good professional service right from the Receptionists through to the Dentists and their Assistants I just want you all to know we appreciate the work that you all do to make the visit to the dentist not a scary thing

    a Hamilton (Google, October 2015)
  • Great staff, very helpful and explained the work that needed to be done so nicely. Being a nervous dental patient this was very comforting. Lovely new practice building they are now in too.

    Maleta Knight (Google, September 2015)
  • Dr James has been my dentist and has been friendly and professional since day one. . . . just like the rest of the staff. It is never a problem to get an appointment at a time best for me and James always explains to me what he is doing. I wouldn't hesitate in recommending them to anybody, in fact i already have. Great dentist.

    Reuben Jakich (Google, April 2015)
  • There are tidy and confortable rooms in the new building.
    And easy to book by the long opening hour. The treatment was also nice.
    I'm satisfied, thanks.

    Atsuko Katabami (Google, June 2015)
  • This is not just a business. This is a dedicated team of ultimate professionals who care about each person as an individual. They provide the most honest service, evaluation and price and you can trust them implicitly. I think trust is the big word when it comes to dentistry. Myself and my family have been coming here for a long time and I always feel 100% confident in recommending them to anyone.

    I am always happy to come here, these people are caring and kind, it's not just about the $, it's about honesty and the best they can do for you. They will help to make things easier in any way they can. I am proud to say they are our dentists and think more businesses should be like this one. Keep up the excellent work Dentalcare West.

    Tina Crook (Google, June 2015)
  • Couldn't fault the service that I received here at DentalCare West. Friendly and helpful staff across the board. Not my favourite place to visit but they truly made it simple and painless. I will definitely go back without hesitation.

    Mel Logan (Google, July 2015)
  • Dr James is my dentist. He is friendly and professional, he always explains to me what he is doing. The staff are nice and make me feel welcome. Would most highly recommend to any looking for a new dentist.

    Rose Chen (Google, September 2015)
  • The orthodontist and nurses is very warm and friendly. Every time I came for my appointment, I feel very welcomed and nice. Always feel positive throughout the time. I hope they can keep up with the same attitude and personality all the time!

    Min Shyen Tan (Google, April 2015)
  • Awesome service explained in understandable detail. was the best experience with a dentist in a long time. Would highly recommend to anybody

    Russell Knight (Google, September 2015)
  • I find DentalCare West to be very frienldy and professional .Both of the dentists who have treated me so far have done an excellant job, pain-free in a relaxed environment. Reception were nice to deal with and were acommadating with appointment times and payment method.
    Thankyou DentalCare West

    Chris Murrell (Google, March 2015)
  • Always have a great experience. The staff are nice and make me feel welcome. Jess the hygienist is the best I've had and James the dentist is very informative, patiently answering all my questions.

    Jennifer Chesbrough (Google, May 2015)
  • Despite the many changes of hand in my personal dentist from my childhood to the present day with this clinic, this team has always provided excellent service at such a high level of professionalism and kindness . Would most highly recommend to any looking for a new dentist.

    Erin Fagan (Google, April 2015)
  • Can't speak highly enough of Dentalcare West, in particular James. He has taken such great care of my daughter, putting her at ease and explaining everything very clearly. The staff are all friendly and professional. They have gone out of there way to make sure things run smoothly.

    Donna Moore (Google, April 2015)
  • My daughter needed a root canal and Dr James was really good with her. She much prefered him to the school dental nurse and asked to go back to the 'nice dentist' instead

    Pete Muller (Google, June 2015)
  • I have had quite a few bad experiences with previous dentists so I am very anxious about any dental work now. The dental team here have been great with this. They have booked me in quickly when I have had very painful problems. The staff are all very friendly.

    Clarinda Stirling (Google, June 2015)
  • Really great team who put you at ease. I had very good work done and they let me pay it off which makes a massive difference. highly recommended

    Zac Shepherd (Google, May 2015)
  • Since Dental Care West opened quite a few years ago they have been looking after my teeth and ensuring that they are in the best possible condition. I highly recommend them to many friends out west.

    John Edgar (Google, May 2015)
  • Great service from the team at DentalCare West, thank you for making my visit a painless one!

    G Breckon, Te Atatu (Google, March 2015)
  • I'm a very nervous client with a phobia of the dentist but these guys are very good with handling that and making me feel as calm as is possible for my situation

    Indianna Korff (Google, May 2015)
  • Very friendly team of dentists and staff. Welcoming and accommodating. Great with kids too. Highly recommend.

    Donna Schofield (Google, April 2015)
  • Staff was friendly and team was professional. Things were explained clearly as in dental care/problems and cost was broken down. I wanted to get Dental Insurance and that was explained as well.

    Zaimah Diamond (Google, March 2015)
  • I don't do dentists - i am one of those mums who puts her kids first. But when my doctor told me I had to go see a dentist my research began I talked to some friends, the majority recommended Dentalcare West. I rang and got an appointment the next morning - no mucking around. Upon arrival i was made to feel super comfortable and was definitely fussed over. After a quick consultation all that was recommended was a clean. The hygienist was absolutely lovely, she mad me feel at ease and she got on with the job. More than happy with the experience and I will definitely return in 3 months as advised as it didn't break the bank. Thanks so much!

    Tracy Little (Facebook, March 2015)
  • I hadn't been to dentist since intermediate (I'm 26 and a big baby), because I was petrified at the idea of having fillings and injections and having anyone lecture me about my laziness. I decided as my only new years resolution that I'd suck it up and go, and after finding Dentalcare West I now realise how silly it was to be freaked out. They're open on Satuday which is perfect as I work all week and the experiences I've had now were so chill, comfortable and painless that I have absolutely no fear of going to the dentist anymore. Thanks so much!!

    Erika Evans (Facebook, March 2015)

  • For those both emotionally and financially afraid, as we all are, of the dentist these guys are the best. I've had James as my dentist for several years now and Tania before that through my whole childhood. These guys will always see you right and the service and professionalism is wonderful.

    Erin Fagan (Facebook, March 2015)
  • Thank you for taking the stress out of going to the Dentist, upon my first visit I was nervous until I noticed how friendly and caring the staff are which boosted my confidence in making follow up appointments, this will be my future Dentist clinic of choice, thank you !!

    Melanie Rudd (Facebook, March 2015)

  • I haven't gone to the dentists for over 14 years, due to a complete fear of getting dental work. Sadly one of my teeth had a chunk break off and I was forced to go. I turned up a nervous wreck, but was quickly calmed by the fantastic staff. My dentist was Aaron and he was just simply amazing!! I never felt a thing, and he fixed my issue, as well as another filling I also badly needed. My fear of the dentist is gone, and I will be getting the rest if my teeth sorted overtime for sure. Thanks so much for making my experience, a life changing thing.

    Wendy Skinner (Facebook, October 2015)

  • Dentalcare West is highly recommended - I've been going here since childhood (previously Nelson's dental). Professional, prompt and fair. All the dentists there currently are highly skilled professionals and I would happily see any of them. Up to date with evidence based practice and skills... and their new clinic is bright and modern. The rooms have views of the Waitakere ranges, and the trains - you can watch the trains to help settle any nerves!

    Glenda Southey (Facebook, September 2015)
  • I had a tooth that cracked unexpectedly and phone Dentalcare immediately. The receptionist told me to come straight into the clinic and when I arrived 10 minutes later, I had been squeezed in and a temporary fix was applied until I could return for a permanent solution. Great service

    Adrian Edhouse (Facebook, October 2015)
  • I was 40 weeks pregnant when I went to get my teeth cleaned (though it would be a good idea to get out of the way before he was born!). Everyone was friendly and helpful, and the hygienist did a great job. I actually look forward to my next appointment

    thanks!

    Nadine Koruna (Facebook, September 2015)
  • I had a massive pain coming from my mouth and realized that I'm going to need to see a Dentist, I was referred to Dental care west and when I called the receptionist said they were far to busy that day, I let her know that I was in a huge amount of discomfort, she then put me on hold to talk with a doctor, a minute later she picked up and said i can be seen today, First time to the dentist since primary school, so this was a bit of a wake up call, 2 wisdom tooth extractions later and all clear now. It was a very comfortable experience and Thanks Doctor Scott for relieving that severe pain, and to the kind voice on the end of the phone thank you also.

    Kingi Tibble (Facebook, May 2015)
  • these guys are the best , helped me out when i was i in a really bad situation and didn't charge my left arm or my right leg so I'm still completely balanced, thanks so much guys ill be coming back to you1 ( but hopefully not if you know what i mean! ) thanks heaps

    Craig Thompson (Facebook, July 2015)
  • I too am not a dentist fan but Dental Care West made it painless as possible. I saw a dentist and a hygienist and both were great. Lovely receptionists too, helpful and friendly. An overall surprisingly pleasant experience and I will definitely be going back there.

    Melanie Logan (Facebook, June 2015)
  • I have had quite a few bad experiences with previous dentists so I am very anxious about any dental work now. The dental team here have been great with this. They have booked me in quickly when I have had very painful problems. The staff are all very friendly.

    Clarinda Stirling (Facebook, June 2015)
  • James my dentist guys What a nice dude, makes you fell carm and at ease.Sorted my crown and bracers for my daughter.Great team working there, love their attitude and atmosphere.I have already recommend this dentist to many of my friends.

    Colin Jessup (Facebook, June 2015)
  • wow & wow is the best way to describe the experience i had at the capable hands .100% awesome. Clean, modern, friendly staff, and really accommodating to people who are afraid of the dentist like me. Everything about my visit was comfortable and pleasant. THANK YOU VERY MUCH.

    Danish Mahajan (Facebook, May 2015)
  • I didn't think I would ever give a dentist 5 stars but Dentalcare West deserves it. I've been twice now and both experiences have been fantastic. Friendly dentists and a great payment plan. I'll be in again soon

    Sarah Curtis (Facebook, June 2015)
  • I went to Dentalcare West on the weekend after a long break between dental visits. I get a bit anxious when I visit any dentist but have never felt more at ease. Denise at reception was helpful when I enquired about Smileplan and whether it would benefit me (Super idea by the way) and Dr Talha was really friendly and professional. It made the whole experience not quite so daunting, thanks so much!

    Kim Edmonds (Facebook, March 2015)
  • Dentalcare West have been wonderful and I would thoroughly recommend them to anyone who needs dental work. The staff are awesome and James in particular has been so good to my daughter. Kind, caring and super professional. Thank you Dentalcare West for looking after us so well!!!

    Donna Moore (Facebook, March 2015)
  • When I lost a filing I had to go to the dentist. I had a look around and found dental care west and the smile plan so glad I did. Great service, Thank you

    Rosemary Platt (Facebook, July 2015)
  • Dr James is an excellent dentist who was really great with scaredy-cat me having my first tooth out ever. Love the new premises too.

    Helen Wd (Facebook, August 2015)
  • My son had to have orthodontic work done and they made the last 2 years feel easy breezy. They explained the treatment plan and reasons why to my son and I in a way that we felt clear and knew exactly what was happening. It was a good price, we were very happy with the service.

    Haley Henderson (Facebook, December 2014)
  • Quality care and treatment, very professional.. Thanks team Dentalcare West
  • Jake Ross (Facebook, June 2015)
  • I've been seeing Inah at the Glen Eden branch for a couple of years now. She is consistently courteous, helpful, and always goes out of her way to make my visits as pleasant as possible. She takes care with accuracy and clarity, so I never walk out wondering if I missed something. The new offices are spacious and welcoming, it's more like a walk in the park than a visit to the dentist, and you'd think that would make it expensive - not at all. I've done a fair bit of shopping around, and DentalCare West are consistently cheaper than other dentists by a half a week's shopping or more, and I'm absolutely thrilled with my 'new teeth'. Thank you so much!

    Wairere Rose (Facebook, September 2015)
  • Was looking for a dentist in a hurry!!! Called Dentalcare Glen Eden and they were friendly and helpful on the phone and managed to fit me in the next morning. When I rocked up for my appointment the team delivered on their 1st impressions. The receptionist welcomed me with a smile, the nurses were very friendly and chatty and my new dentist was friendly and very informative of what she was doing that day and future treatment. Feel in good hands. Would totally recommend them to any of my friends, thank you Dentalcare

    John Le Riche (Facebook, September 2015)
  • Have just started at this practice with James and I couldn't be happier with the service, from the receptionists to James and his assistant, they have all been so friendly, i had my first crown done the other day went so smoothly i was very impressed, even the needles weren't too bad and I hate needles Looking forward to making this my Dental practice for the future.

    Dallas Goldie (Facebook, September 2015)